Unisex Half-Crew Understated Sock

Unfortunately, I never received my order, and I have not received a refund for the amount I paid. Whenever I try to contact you, I am redirected to a chatbot and never get to speak to a real person. I have already sent several emails regarding this issue, but I still haven’t received a proper response or a solution. I would appreciate it if someone could look into this matter and resolve the situation as soon as possible.